Skip to main content

FAQ

Click questions to expand answers.

ISPO Services

The ISPO utilizes self-service intake services using University’s enterprise ticketing system Help.UNM, and phone and in-person intake services from the UNM IT Service Desk, the University's central support organization for IT-related services and computer-related issues. All information security or privacy related events and incidents, and service requests are forwarded to ISPO by Service Desk staff.
Submit a request through Help.UNM or call the UNM IT Service Desk at (505) 277-5757
Submit a request through Help.UNM or call the UNM IT Service Desk at (505) 277-5757
Submit a request through Help.UNM or call the UNM IT Service Desk at (505) 277-5757.

Malware & Hacking

  1. Gather information about the event including the following: 
    • Date and time of the event
    • Location of the event
    • How you suspect the event may have occurred
  2. Isolate the affected machine by disconnecting the machine from a network (either wired or wireless), but do not power-off the machine, volatile (and valuable) data will be lost of the machine is powered-off
  3. After you have collected the relevant information, report the event by opening a Help.UNM ticket and by calling the ISPO on-call number (505) 277-2497
  1. First, disconnect from the network by turning off Wi-Fi and unplugging Ethernet
  2. Then, contact the IT Service Desk for help at (505) 277-5757
Make sure you have all important and/or security-related operating system updates and an up-to-date antivirus program installed, then scan your machine with that antivirus program. More often than not however, you should reinstall your operating system to be certain that the compromise is eradicated.

NetID Issues

To regain access to your account, please contact the UNM IT Service Desk. The IT Service Desk is the University's central support organization for IT-related services and computer-related issues, and can be reached at (505) 277-5757.
UNM IT Customer Support Services hours can be found in FastInfo #3351: What are the hours of operation for IT Customer Support Services?
Immediately change your NetID password at https://netid.unm.edu or by calling the UNM Information Technologies (IT) Customer Service Desk at (505) 277-5757
Non-hyperlinked format (copy and paste into your URL bar): https://netid.unm.edu

Email Issues

  1. Do not reply to the sender
  2. Forward the email as an attachment to spamdrop@unm.edu
  3. Delete the email  
  1. First, check the Phish Bowl for examples of phishing emails and to see if the ISPO has already taken action
  2. Then, forward the email as an attachment to spamdrop@unm.edu and Cc security@unm.edu
In Outlook for Windows: In the Home tab section titled, “Respond”, click “More” > click “Forward as Attachment”
In Outlook for Mac: Right click the phishing message in your inbox > point to “Forward Special” > click “As Attachment”
In Outlook Webmail: Click “New” to create a new email, then click and drag the phishing message to the new message
In Apple Mail: Right click the phishing message in your inbox > click “Forward As Attachment”

Other

Please send your questions to security@unm.edu
To properly track your Information Request, a ticket will be opened on your behalf.  In such an occurrence, all follow-up communication and correspondence will be handled through the address help@unm.edu

Report an Incident

If you suspect that your NetID (i.e. LoboMail account) or a computer have been compromised and you need to know what to do, please see our FAQ

Abuse Report Form

- or - 

Help.UNM Self Service

- or -

security@unm.edu

- or -

(505) 277-2497

- or -

UNM EthicsPoint


For more information, visit our Contact Information page