How-to

Report an Incident

Suspicious Emails

Outlook for Android

To report junk email using Outlook for Android, follow the three (3) steps below:

Step #1

Select the vertical ellipsis (three vertical dots)

Outlook-for-Android-Report-Phishing-01

Step #2

In the context menu, select the 'Report junk' option

Outlook-for-Android-Report-Phishing-02

Step #3

In the second context menu, select the 'Junk' option

Outlook-for-Android-Report-Phishing-03

You're done!

Outlook for iOS

To report junk email using Outlook for iOS, follow the four (4) steps below:

Step #1

Select the ellipsis (three horizontal dots)

Outlook-for-iOS-Report-Phishing-01

Step #2

In the context menu, select the 'Report Junk' option

Outlook-for-iOS-Report-Phishing-02

Step #3

In the second context menu, select the 'Phishing' option

Outlook-for-iOS-Report-Phishing-03

Step #4

In the modal dialog, select 'Report' option

Outlook-for-iOS-Report-Phishing-04

You're done!

Outlook for Mac

To report phishing email using Outlook for Mac, follow the three (3) steps below:

Steps #1 and #2

Select the 'Report Message' icon, then select the 'Phishing' option

Outlook-for-Mac-Report-Phishing-01

Step #3

In the 'Report as phishing' modal dialog, select the 'Report' option

Outlook-for-Mac-Report-Phishing-02

You're done!

Outlook for Windows

To report phishing email using Outlook for Windows, follow the three (3) steps below:

Steps #1 and #2

Select the 'Report Message' icon, then select the 'Phishing' option

Outlook-for-Windows-Report-Phishing-01

Step #3

In the 'Report as phishing' modal dialog, select the 'Report' option

Outlook-for-Windows-Report-Phishing-02

You're done!

Outlook Web Access

To report phishing email using Outlook Web Access (OWA), follow the two (2) steps below:

Method #1
Steps #1 and #2

Select the 'Junk' icon, then select the 'Phishing' option

Outlook-on-the-Web-Report-Phishing-01

You're done!

Outlook for Android

To report phishing email using Outlook for Android, follow the three (3) steps below:

Step #1

Select the vertical ellipsis (three vertical dots)

Outlook-for-Android-Report-Junk-01

Step #2

In the context menu, select the 'Report junk' option

Outlook-for-Android-Report-Junk-02

Step #3

In the second context menu, select the 'Phishing' option

Outlook-for-Android-Report-Junk-03

You're done!

Outlook for iOS

To report phishing email using Outlook for iOS, follow the four (4) steps below:

Step #1

Select the ellipsis (three horizontal dots)

Outlook-for-iOS-Report-Junk-01

Step #2

In the context menu, select the 'Report Junk' option

Outlook-for-iOS-Report-Junk-02

Step #3

In the second context menu, select the 'Phishing' option

Outlook-for-iOS-Report-Junk-03

Step #4

In the modal dialog, select 'Report' option

Outlook-for-iOS-Report-Junk-04

You're done!

Outlook for Mac

To report phishing email using Outlook for Mac, follow the three (3) steps below:

Steps #1 and #2

Select the 'Report Message' icon, then select the 'Phishing' option

Outlook-for-Mac-Report-Junk-01

Step #3

In the 'Report as phishing' modal dialog, select the 'Report' option

Outlook-for-Mac-Report-Junk-02

You're done!

Outlook for Windows

To report phishing email using Outlook for Windows, follow the three (3) steps below:

Steps #1 and #2

Select the 'Report Message' icon, then select the 'Phishing' option

Outlook-for-Windows-Report-Junk-01

Step #3

In the 'Report as phishing' modal dialog, select the 'Report' option

Outlook-for-Windows-Report-Junk-02

You're done!

Outlook Web Access

To report phishing email using Outlook Web Access (OWA), follow the two (2) steps below:

Method #1
Steps #1 and #2

Select the 'Junk' icon, then select the 'Phishing' option

Outlook-on-the-Web-Report-Junk-01

You're done!

Account, Device, or System Incidents

Step 1

Navigate to ServiceNow Employee Center. Once there, you will want to click on the yellow Quick links icon, "Something is broken"

ServiceNow-Employee-Center

Step 2

Complete the required information (designated with a red asterisk (*))

ServiceNow-Info

Step 3

After you have verified information in the required fields to be correct, find and select the purple "Submit" button.

ServiceNow-Submit

Submit a Request

Step 1

Navigate to the ServiceNow Employee Center. Here you will want to navigate to the "Popular topics" and select "Cybersecurity Services".

ServiceNow-Cybersecurity-Services

Step 2

In "Cybersecurity Services" there will be catalog items with descriptions. After reviewing the options and their corresponding descriptions, select the correct catalog item.

ServiceNow-New-Request-Catalog-Item

Step 3

Review the relevant documentation found in the Yellow text box.

ServiceNow-New-Request-Documentation

Step 4

Complete the required information (designated with a red asterisk (*))

ServiceNow-New-Request-Info

Step 5

After you have verified information in the required fields to be correct, find and select the purple “Submit” button.

ServiceNow-New-Request-Verify

ServiceNow-New-Request-Submit


If you have questions or would like to provide feedback regarding this document, please use ServiceNow to submit a request to ensure your question or feedback is received and tracked.


Report an Incident

If you suspect that your NetID (i.e. LoboMail account) or a computer have been compromised and you need to know what to do, please see our FAQ

Abuse Report Form

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For more information, visit our Contact Information page