Allows eligible users to request the reinstatement of access to university systems after an account has been locked, suspended, or deactivated.

Accounts may be temporarily locked, disabled, or restricted by predefined automated security policies or manual processes.

Facilitates temporary access to an employee's work-related files in enterprise IT systems where there is an immediate need for work-related, non-investigatory purposes.

Provides expert cybersecurity advice while evaluating cloud providers, ensuring alignment with institutional requirements.

Allows eligible users to request access to cybersecurity software applications.

Provides support to ensure operational health and effectiveness of cybersecurity software applications.

Provides technical assistance, troubleshooting, and guidance for users of cybersecurity software applications.

Provides phishing simulations and security awareness modules to enhance user vigilance and reduce risk.

Provides expert advice to support secure deployment and adherence to best practices when configuring systems and developing services.

Collects user feedback to improve cybersecurity services, tools, and operational processes.

Supports the analysis and documentation of data identified during the cybersecurity incident response process, with a focus on identifying sensitive or regulated information such as customer PII.

Provides users with information, guidance, or clarification related to cybersecurity services, policies, controls, or procedures.

Supports the maintenance and evolution of the university’s cybersecurity programs and initiatives.

Manages relationships with external cybersecurity vendors to ensure technical alignment, service quality, and performance.

Issues and renews SSL/TLS and code-signing certificates to support secure communications and authentication.

Provides forensic examinations of digital artifacts to support cybersecurity incident response.

Modifies firewall settings or access rules to meet evolving cybersecurity needs or support new systems and services.

Reviews firewall rule sets and architecture to optimize security posture and eliminate common misconfigurations.

Review IDS/IPS rules and configurations to ensure accurate detection coverage and tuned rules for threat prevention.

Provide subject matter expertise in support of investigations authorized by the university.

Allows eligible users to request the reinstatement of network access after network access has been suspended.

Network access may be temporarily suspended by predefined automated security policies or manual processes.

Handles miscellaneous cybersecurity requests that fall outside standard support categories.

Simulates a cyberattack to identify vulnerabilities in a system, application, or network, informing service design, cybersecurity, and continual service improvement.

Revokes system access, credentials, and privileges for departing university staff.

Executes targeted ad-hoc scans to identify vulnerabilities in systems and provides recommendations for remediation.

Provides expert advice to support secure deployment and adherence to best practices when configuring systems and developing services.

Provides users with information, guidance, or clarification related to privacy, compliance, and risk services.